How Sul Finance Optimized Operations with Xolvex's Consulting

The Business Opportunity

Sul Finance faced critical challenges that limited its growth:

— Dependency on a third-party team controlling the code.

— Excessive operational and licensing costs.

— Exposure to cyber-attacks with no preventive plan.

— Lack of metrics and systematized processes.

— Absence of intellectual property and operational continuity.

— Need to define clear roles, responsibilities, and key processes.

Why They Chose Xolvex

Sul Finance trusted Xolvex for its ability to deliver a comprehensive solution combining technology, processes, and security:

— Technical diagnosis and review of systems, code, and existing backlog in collaboration with their current provider.

— Building an in-house team by interviewing candidates for Front End, Back End, and Product Owner roles.

— Presenting selected candidates to management (e.g., Karla and Erick as Back End developers).

— Creating key documents like the Knowledge Transfer sheet and the Handoff Document, ensuring clarity on pending tasks and acceptance criteria.

— Structured and documented knowledge transfer.

— Defining SLAs in workshops with the technical team to agree on service levels, response times, and compliance metrics.

— Holding introductory sessions with directors and support meetings to align strategic expectations.

— Tracking KPIs for measurable results and sustainability.

The Technological Challenge

The project required Xolvex to tackle several key challenges:

— Replacing an external team and building a robust internal team from scratch.

— Documenting and systematizing workflows in the absence of previous guides.

— Validating the system and code status in joint sessions with the original provider.

— Advising the Sul Finance team on Scrum/Agile and coaching, guiding the adoption of a Project Plan with sprints, agile ceremonies, and SCRUM artifacts.

— Defining KPIs for ceremonies, releases, and carry-over.

— Coordinating regulatory risk management (AML, KYC) inherent to fintech operations, ensuring the new internal team understood and applied the required standards.

— Aligning expectations and decision-making roles in Kick-Off sessions and meetings with directors to foster autonomy and accountability.

— Interviewing and evaluating Front End, Back End, and Product Owner profiles to ensure the right team composition.

Solution

Xolvex deployed six structured initiatives in a transformation roadmap:

Results

Thanks to this comprehensive solution, Sul Finance achieved:

— A complete system diagnosis and documented knowledge transfer in collaboration with the original provider.

— An organized backlog and a guaranteed transition plan through the Handoff Document.

— Operational autonomy with its own in-house team, defined roles, and key profiles recruited (Front End, Back End, and Product Owner).

— Significant reduction in licensing and operational costs.

— Clarity on timelines and expectations thanks to established SLAs.

— Agile methodology formally adopted by the Sul Finance team.

— Internal team with clear knowledge of regulatory standards (AML and KYC) applicable to fintech operations.

— Committed senior management through introductory and alignment meetings, driving team autonomy and sustainability.